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CUSTOMER SUPPORT
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Is the case protective against drops and scratches?Yes, our cases are designed with durable materials and raised edges to protect your iPhone from daily wear, drops, and scratches.
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When can I use the case?There are many places you can use the Joulz Qase! You can use it while scrolling on your bed, your sofa, or wherever you want! Joulz Qase is also TSA-compliant and perfect for traveling. Stay powered during flights, road trips, or daily commutes.
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Is the Joulz Qase compatible with my iPhone?Yes! There are two different models of our product - ensuring that your phone is compatible with our case. The 2 in 1 Wireless Charging Phone Case are available for all iPhones between iPhone 6 and iPhone 13, while the other is created for advanced iPhones 13, 14, 15 and 16. You can find both of these models in our all products section. Make sure to select your model when ordering.
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How do I charge the case itself?You can charge the case wirelessly or via USB-C. We recommend wireless charging for maximum convenience and to stay completely cable-free.
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Does the case support MagSafe accessories?Yes, our charging cases are MagSafe compatible, allowing you to use MagSafe chargers, mounts, and other accessories seamlessly.
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Can I return a product?Absolutely! If you are not 100% satisfied with your product we offer a full return of your money for unused products. Our 30-day return policy ensures that you are convinced and content with your case. You can return your product by contacting our support team via email at joulzqaseofficial@gmail.com
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